Privacy Policy
Effective date: February 10, 2026
This is a sample privacy policy for product development and review — not legal advice. Have counsel review it before launch.
Overview
This Privacy Policy explains how Matte collects, uses, stores, and shares information when you use our products and services.
This page is a sample policy for product development and design review. It is not legal advice, and your production policy should be reviewed by counsel before launch.
Information We Collect
We collect information you provide directly, information generated through your use of the product, and limited technical information from devices and browsers.
We do not intentionally collect more personal data than we need to provide and improve the service.
- Account details, such as name, work email, role, and password hash.
- Workspace data, such as items, counts, inventory records, and related notes.
- Usage data, such as pages visited, feature interactions, and timestamps.
- Technical data, such as IP address, browser type, device identifiers, and log events.
How We Use Information
We use data to operate the service, secure accounts, deliver support, and improve reliability and product quality.
Where permitted by law, we may also use aggregate and de-identified data to analyze trends and improve planning.
- Provide core product functionality and maintain account sessions.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Respond to support requests and communicate service updates.
- Measure feature performance and prioritize product improvements.
Legal Basis and Consent
Where required, we process personal data under one or more legal bases, including contract performance, legitimate interests, legal obligations, and consent.
When processing relies on consent, you may withdraw consent at any time, subject to legal and operational limits.
Data Retention
We retain personal data for as long as needed to provide the service and meet legal, tax, accounting, and security obligations.
Retention periods vary by data type, contract terms, and business or legal requirements. Data no longer needed is deleted or anonymized.
Security
We use administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, loss, misuse, and alteration.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
- Access controls and authentication safeguards.
- Transport encryption and secure session handling.
- Monitoring, logging, and incident response processes.
- Role-based permissions and least-privilege practices.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to restrict or object to certain processing.
To submit a request, contact us using the details below. We may verify your identity before completing the request.
International Transfers
Your information may be processed in countries other than the one where you reside. Where required, we implement safeguards for cross-border transfers.
These safeguards may include contractual protections and other lawful transfer mechanisms.
Children
Our services are not directed to children under 16, and we do not knowingly collect personal data from children.
If you believe a child has provided personal data to us, contact us and we will take appropriate action.
Changes to This Policy
We may update this policy from time to time to reflect product, legal, or regulatory changes.
When material changes are made, we will update the effective date and provide additional notice where required.
Contact Us
If you have questions about this policy or want to submit a privacy request, contact us at privacy@matte.app.
You can also write to: Matte Privacy Workspace, 123 Operations Ave, Suite 400, San Francisco, CA 94105.